Client Support Specialist – Spanish/Portuguese Speaker

This is a fully remote position, open to applicants in India.

📋 Description

• Assist clients who have requested background checks, which include criminal record checks, verification of employment history, educational qualification checks, reference assessments, and validation of professional licenses.

• Address general client inquiries, resolve technical issues, and manage escalations.

• Collaborate with internal teams to address client inquiries related to specific checks.

• Provide updates on the status of requests and communicate any necessary actions required from clients.

• Ensure adherence to regulations and company policies, particularly those related to data privacy.

• Manage client inquiries through phone, email, and live chat channels.

• Identify common product-related issues and report them to the team leader.

• Recognize areas of process inefficiencies and advocate for ongoing improvements and enhanced efficiency.

⛳️ Requirements

• A minimum of 2 years of experience in a customer support role, preferably in a B2B setting.

• Exceptional written and verbal communication skills, with a focus on active listening.

• Strong problem-solving capabilities.

• Comfortable working remotely or in a hybrid model with flexible shift hours.

• Ability to thrive under pressure and manage multiple tasks while maintaining attention to detail.

• Experience in an omnichannel support environment utilizing common CRM systems.

• Proficient in handling data, generating reports, and using spreadsheets along with general business tools and applications.

• Fluency in Spanish and/or Portuguese is a plus.

🏝️ Benefits

• A remote-first/all-remote organizational structure.

• An opportunity to collaborate with a distributed team across various countries.

• Flexibility to work remotely or in a hybrid model with varying shift schedules.