Client Support Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Serve as the primary internal support for Senior Client Managers, overseeing account deliverables, monitoring SLAs, and ensuring timely fulfillment of client requests.

• Manage both incoming and outgoing client data exchanges to identify defects promptly.

• Perform monthly inventory reconciliations.

• Create precise performance reports for growth clients.

• Collaborate with Client Operations, Account Servicing, and Process teams to address tactical challenges and reduce daily friction.

• Identify and document opportunities for process improvements aimed at decreasing the time-to-first-placement window for client accounts.

• Assist internal teams and external clients in a dynamic, fast-paced setting.

⛳️ Requirements

• Previous experience in a collections setting.

• Excellent attention to detail.

• Strong critical thinking abilities.

• Outstanding interpersonal and communication skills.

• Proficient conflict resolution capabilities.

• Effective time management skills.

• Ability to manage multiple deliverables in a fast-evolving environment.

• Dedication to delivering best-in-class customer service.

• Positive, team-oriented mindset.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work arrangements.