Client Support Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Gather and acquire medical documentation from client systems, such as implant invoices, UB-04 forms, Explanations of Benefits, and components of medical records.

• Submit lists of document requests and track pending requests.

• Scan, upload, and securely store medical documentation and confidential patient health information in compliance with data handling standards.

• Compile client reconciliations by collecting and organizing data from client systems and EnableComp platforms.

• Investigate closed and returned claims, address unresolved items, post adjustments, enter refund and payment research requests, and review or rebill any missing claims.

• Assist in resolving the prebill work queue while adhering to established KPI standards.

• Collaborate with the Client Delivery team to relay operational findings and escalate issues affecting clients.

• Identify and report issues within client systems, workflow hindrances, and process deficiencies.

• Recognize and escalate recurring process deficiencies that lead to claims being reflected on reconciliations.

• Maintain precise, real-time documentation within the E360 platform.

• Execute accurate and timely data entry across various systems.

• Efficiently advance work through the department and collaborate with other departments.

• Adhere to standard operating procedures and offer feedback for process improvements.

• Perform other assigned duties.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of 1 year of experience in a healthcare operations, revenue cycle, or document management setting is preferred.

• Familiarity with medical claims documentation and payer/provider data processes is preferred.

• An equivalent combination of education and experience will be taken into account.

• Proficient in computer skills.

• Competency in basic office applications, including MS Office (Word, Excel, and Outlook).

• Consistent and predictable attendance is required.

• Capability to manage large workloads with a keen eye for detail.

• Ability to thrive in a fast-paced environment while maintaining a strong sense of urgency.

• Capacity to work with limited supervision, juggle multiple tasks, and prioritize assignments under time constraints.

• Ability to communicate effectively regarding issues, problems, and outcomes that influence task completion timelines.

• Professional interaction at various organizational levels is essential.

• Strong organizational abilities and attention to detail.

• Openness to learning and adapting in a dynamic operational setting.

• Commitment to EnableComp’s Core Values, Vision, and Mission.

🏝️ Benefits

• Full-time employment.

• Opportunities for professional growth and development.

• Access to tools, resources, and support for career advancement.

• Flexible, family-friendly work culture.

• Support for work-life balance.

• Remote work arrangement.