Client Success Support Specialist – Seasonal, Hourly

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Act as the main point of contact for voters receiving election-related correspondence from Civitech and its partners.

• Manage incoming and outgoing voter calls, addressing inquiries, concerns, and requests.

• Deliver precise voting-related information, empathetic support, and suitable solutions.

• Record voter interactions within Civitech’s support software.

• Process voter requests and professionally manage complaints or escalations.

• De-escalate challenging conversations and resolve issues or refer them to leadership as necessary.

• Adhere to call center protocols, guidelines, scripts, company policies, and state regulations.

• Oversee call handling time, call volume, service levels, and additional performance objectives.

• Potentially respond to incoming text messages via a texting application.

⛳️ Requirements

• Experience in client success or a call center setting is preferred but not mandatory.

• Strong verbal and written communication abilities.

• Active listening skills.

• A solid customer service focus.

• Capability to manage difficult or upset voters with empathy and professionalism.

• Proficient in using computer systems, software, and call center technologies.

• A collaborative approach.

• Adaptability to evolving outreach efforts and procedures.

• Ability to make quick decisions.

• Proven history of meeting and sustaining performance metrics, such as average handle time and first-call resolution rates.

• Comfortable in a fast-paced and occasionally high-pressure call center environment.

• Availability for flexible hours, including evenings, weekends, and holidays.

• Must have independent work authorization in the U.S.

• Access to a personal computer or tablet and a reliable internet connection.

• Conversational skills in Spanish, Chinese, Hindi, Korean, Vietnamese, Punjabi, or Bengali are a plus, but not required.

🏝️ Benefits

• Seasonal W2 position through November, with the possibility of extension.

• At least 20 hours weekly, up to 40 hours during peak periods.

• Fully remote work opportunity.

• Flexible shifts available, including 8 am–2 pm ET or 2 pm–8 pm ET.

• Possible weekend hours.

• Chance to contribute to civic engagement and progressive initiatives.