Client Success Manager, Product Success Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Serve as the main point of contact for a portfolio of advertising clients and users of AI tools.

• Manage client communication from start to finish, including emails, calls, follow-ups, and proactive check-ins.

• Convert advertising performance data and product insights into straightforward, actionable recommendations.

• Conduct biweekly or monthly client calls to align on goals, assess performance, and determine next steps.

• Facilitate the onboarding process and ongoing utilization of the AI ad analysis platform.

• Collect feedback from clients and users and distill it into valuable insights for internal teams.

• Collaborate closely with PPC managers, product teams, and leadership to achieve client objectives.

• Hold internal stakeholders accountable for meeting deliverables and timelines.

• Monitor account health, customer satisfaction, and risk indicators for both service and product clients.

• Maintain accurate and up-to-date records in CRM, documentation, and internal tools.

⛳️ Requirements

• Client Account Management Experience: Demonstrated experience in managing client relationships within an agency or service-oriented setting.

• Product / SaaS Mindset: Background in Customer Success, Product Success, or support for SaaS users is highly advantageous.

• Communication Mastery: Ability to communicate clearly, confidently, and professionally in both written and verbal formats.

• Analytical Thinking: Proficiency in translating performance data and product insights into easily understandable terms.

• Organization & Ownership: Capable of managing priorities, following through on tasks, and ensuring progress.

• Tech-Savvy: Comfortable using tools such as CRMs, Google Workspace, Slack, task management applications, and dashboards.

• Amazon Ads Familiarity: Basic knowledge of Amazon PPC or a strong desire to learn quickly.

• Proactive & Curious: Ability to identify issues early and seek improvements in client and user experiences.

🏝️ Benefits

• Remote-First Role: Enjoy the flexibility of working from anywhere.

• Location Preference: Preference for candidates in Eastern Europe, though this is not a strict requirement.

• Career Growth: Opportunities to gain experience in both client services and product success paths.

• Cross-Functional Impact: Collaborate closely with product, PPC, and leadership teams.

• Learning & Development: Enhance your knowledge in Amazon advertising and SaaS products.

• Flexible Schedule: Engage in time-zone friendly collaboration with a focus on results.