Client Success Manager – Enterprise Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Onboard dealership clients to AppraisalPRO and provide initial training sessions.

• Efficiently assist customers in troubleshooting technical problems and collaborate with internal engineering teams for resolution.

• Actively monitor product usage to proactively identify potential issues and provide support.

• Build rapport and influence key decision-makers to establish yourself as their trusted advisor.

• Obtain referrals to other potential dealership clients from satisfied customers.

• Assess customer requirements and recommend additional AppraisalPRO products that meet those needs.

• Offer suggestions for enhancements to the platform and user experience to the Product and Engineering teams.

⛳️ Requirements

• Ability to quickly establish relationships and foster trust.

• Strong interpersonal skills.

• Excellent communication skills, both verbal and written, with a high level of responsiveness.

• Capable of multitasking and prioritizing tasks effectively.

• Dedication to delivering exceptional customer service.

• Background in the Franchise Dealership industry.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision) for you and your family.

• 401k with a 5% match.

• Paid Time Off (Vacation, Sick & Public Holidays).

• Training & Development opportunities.

• Complimentary Food & Snacks.