Client Success Manager

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Establish and nurture strong, trustworthy relationships with key client stakeholders.

• Act as the main point of contact and resource for assigned clients on a daily basis.

• Manage and coordinate ongoing service and support activities.

• Serve as an escalation point for client concerns and drive their resolution.

• Develop and implement client success plans that align with customer objectives and desired outcomes.

• Promote the adoption of Waterfield solutions to enhance value realization.

• Monitor account health, customer sentiment, usage patterns, and operational performance.

• Identify and proactively address account risks.

• Keep the account team updated on significant developments, risks, and opportunities.

• Identify opportunities to expand Waterfield’s presence and explore areas for growth.

• Assist with business reviews, including insights, performance data, and recommendations.

• Contribute to renewal planning efforts.

• Collaborate across delivery, support, and partner teams to guarantee consistent, high-quality customer service.

• Travel as required.

⛳️ Requirements

• 3–7+ years of experience in Customer Success, Account Management, or Consulting.

• Excellent communication and stakeholder management abilities.

• Capability to link technical solutions to business value.

• Experience in managing multiple clients simultaneously.

• Preferred: Experience in CX, CCaaS, SaaS, or managed services.

• Ability to remain seated for extended periods.

• Normal or corrected vision and hearing to effectively collaborate with others in person and via video conference.

🏝️ Benefits

• Healthy work-life balance.

• Equal employment opportunity protections.

• Travel as needed.