Client Success Manager

This is a fully remote position, open to applicants in Florida, +13 more states.

📋 Description

• Oversee post-sales processes for the implementation of new accounts and sites.

• Collaborate with sales, business development, and implementation teams.

• Record implementation activities in ClientSuccess.

• Take charge of end-user training and onboarding processes.

• Create and execute site-specific growth strategies in partnership with senior management.

• Comprehend customer processes, procedures, and their clinical or educational requirements.

• Present information through various mediums effectively.

• Manage renewals, track account health, and reduce risks of non-renewal.

• Conduct regular business reviews with key stakeholders.

• Foster relationships with executive sponsors and decision-makers.

• Gather and communicate customer feedback and feature requests to the product team.

• Ensure the resolution of account and customer-related issues.

• Perform client success activities via phone and email.

• Keep records of calls, virtual meetings, emails, and proposals in ClientSuccess.

• Generate internal reports on account performance.

• Engage in cross-functional meetings and projects.

• Provide insights on opportunities, trends, and projects within the designated territory.

⛳️ Requirements

• Associate degree in a business-related field (or equivalent experience) required.

• Comfortable presenting on camera for internal meetings, virtual client sessions, webinars, and training events.

• Skilled in MS Office, Zoom, and SharePoint applications.

• Exceptional written, verbal, presentation, and listening abilities.

• Capable of working independently, solving problems, prioritizing quality work, and communicating with diverse stakeholders.

• Strong time management skills with the ability to handle multiple ongoing tasks.

• Proficient in negotiation and conflict management.

• Ability to utilize approved AI tools for account preparation, reporting, and follow-up.

• Bachelor’s degree plus 2+ years of successful experience in healthcare technology-driven solution sales preferred.

• At least 2 years of experience managing healthcare technology accounts is preferred.

• Familiarity with ClientSuccess, Salesforce, or similar platforms is preferred.

• Practical experience using AI tools such as Claude or Microsoft Copilot is preferred.

• Demonstrated history of identifying and implementing process improvements is preferred.

• Understanding of HIPAA and healthcare data privacy is preferred.

• Knowledge of hospital operations and technology is preferred.

• Familiarity with technical concepts such as SSO integrations is preferred.

• Willingness to travel as necessary.

• Candidates must reside in Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Rhode Island, Texas, Utah, or Virginia.

• Availability to work during Eastern Time business hours is required.

🏝️ Benefits

• Complimentary medical and dental insurance.

• Life insurance coverage.

• Paid time off benefits.

• 401(k) plan.