Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise clients throughout their lifecycle.

• Act as the main relationship owner for designated enterprise accounts.

• Develop consultative relationships to enhance adoption and value realization.

• Align Rithum’s capabilities with client objectives and establish measurable success metrics.

• Conduct business reviews and success checkpoints.

• Monitor client health and proactively respond to risks and client requirements.

• Oversee renewal planning and execution, including forecasting and risk management.

• Identify growth opportunities that align with client objectives, usage, and business strategy.

• Collaborate with Sales on account planning and expansion initiatives.

• Assist in commercial discussions related to pricing, packaging, and contract modifications.

• Coordinate efforts across Sales, Product, Support, Legal, Finance, and other teams.

• Ensure accurate maintenance of client, renewal, and opportunity data.

• Utilize AI, client data, and Client Success tools to enhance insights, preparation, and productivity.

• Apply AI for account research, business review preparation, and client health and usage analysis, ensuring output accuracy.

• Relay client feedback and emerging requirements to appropriate internal teams.

⛳️ Requirements

• Minimum of 2 years of experience in Client Success, account management, renewals, or similar client-facing roles in B2B SaaS.

• Background in supporting enterprise clients with multiple stakeholders and intricate business needs.

• Experience with renewals, client health, value realization, and managing client risks.

• Excellent communication and relationship management skills, with the ability to influence stakeholders at various levels.

• Proficient in using CRM or Client Success platforms to oversee client workflows and data.

• Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or Claude to enhance productivity, insights, or client interactions.

• Preferred: 3+ years of progressive client-facing experience.

• Preferred: Experience in SaaS, e-commerce, marketplace, or related technological environments.

• Preferred: Knowledge of Salesforce, Gainsight, or similar Client Success platforms and AI-driven client or productivity tools.

• Preferred: Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Up to 10% travel may be required.

🏝️ Benefits

• Medical, dental, and vision benefits with affordable healthcare plans and company HSA contributions, effective from Day 1.

• 6% 401(k) match.

• 20 days of Paid Time Off.

• 9 Company-Paid holidays.

• 2 paid floating holidays.

• 7 paid sick days.

• 2 Wellness days.

• 1 Paid Volunteer Day.

• PTO increases to 22 days after 3 years of service and 25 days after 5 years.

• 12 weeks primary caregiver leave.

• 4 weeks secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance at 2x salary.

• Access to the Calm app and the Employee Assistance Program.

• $65/month Remote work stipend for internet.

• Culture and team-building activities.

• Tuition assistance.

• Career development opportunities.

• Charitable contribution match up to $250 per year.

• Discretionary bonus of 10% of annual base salary.

• Remote-first working conditions.

• Comprehensive benefits and wellness plans.

• Industry-competitive compensation and total rewards benefits.