Client Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate strategic review discussions centered on outcomes, growth prospects, and the next steps.

• Manage the discovery and delivery processes for repeat clients to guarantee a smooth experience.

• Track account health and predict potential opportunities.

• Engage with clients prior to standard buying cycles to remain aligned with their evolving security goals.

• Reconnect with inactive accounts and promote strategic growth by assessing security health and introducing methods to enhance defenses.

• Collaborate with both Inbound and Outbound colleagues to reactivate dormant accounts.

• Serve as the client's advocate within the organization.

• Work in conjunction with Client Success, Sales, Marketing, and Operations to align client requirements with business objectives.

• Convey client feedback and drive advocacy through reviews, referrals, and testimonials.

• Identify strategic partnerships and build trust within existing relationships.

• Assist clients in visualizing the next phase of security maturity over a 12-18 month period.

• Convert complex client requirements into clear, actionable business strategies.

• Support client retention, enhance relationships, and encourage growth post-engagement.

⛳️ Requirements

• 2-5 years of experience in Client Success, relationship management, or consultative sales.

• Background in cybersecurity, IT services, B2B SaaS, or consulting is advantageous.

• Demonstrated ability to manage multiple client relationships simultaneously and prioritize opportunities.

• Excellent written and verbal communication skills across emails, meetings, and documentation.

• Comfortable analyzing and obsessing over data.

• Familiarity with a CRM platform like Salesforce or HubSpot.

• Proven history of achieving or surpassing measurable client outcomes.

• Strong understanding that client success involves aligning with client objectives and reinforcing the value of our work.

• High level of curiosity, strong business insight, and a consultative approach to managing relationships.

• Proficient in using CRMs, dashboards, and data-intensive reporting tools.

🏝️ Benefits

• Competitive salary and performance-based pay.

• Fully remote position available in Canada.

• Continuous professional development and growth opportunities.

• Paid training and certification programs.

• Access to corporate, employer-sponsored benefit plans for you and your family.

• Wealthsimple GRSP with corporate matching.

• Generous vacation and personal/sick leave days.

• Paid time off to celebrate your birthday.

• Paid time off for professional development activities.

• Paid time off for volunteer work.