Client Success Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Cultivate and sustain robust, enduring partnerships with clients and broker/consultants for designated customers.

• Gain insights into population health and healthcare utilization data, and effectively communicate findings.

• Engage in the planning and launch of new health center implementations.

• Oversee contractual obligations, renewal conditions, and client renewals at designated escalation points.

• Identify opportunities for revenue growth with current clients, including new member demographics, health centers, products, and services.

• Define and utilize the coverage model for assigned clients.

• Collect customer feedback and collaborate with internal teams to enhance products and services.

• Develop client-specific engagement strategies in conjunction with marketing, encompassing communication and incentive plans.

• Promote employee and member engagement, achieving clinical, savings, and performance guarantee metrics.

• Analyze, summarize, report, and manage performance data related to clinic operations.

• Comprehend and monitor risk metrics concerning partnership success.

• Maintain documentation and reporting in Salesforce.

• Fulfill contractual obligations and assist with RFPs as needed.

• Support client eligibility file processing, invoicing, incentive documentation, and reporting activities.

• Act as the primary point of contact for client needs and inquiries.

• Nurture broker relationships and advocate for the interests of mutual clients.

• Generate, interpret, and deliver client reports at the specified intervals.

⛳️ Requirements

• Bachelor's degree in business or healthcare administration, along with 5 or more years of relevant healthcare operations or account/client management experience, or a comparable combination of education and experience.

• Demonstrated success in managing clients with intricate needs and high expectations.

• Experience in influencing stakeholders across all organizational levels.

• Strong proficiency in healthcare data analytics, performance guarantee models, and operational/clinical alignment.

• Experience in creating and delivering presentations.

• Exceptional oral and written communication abilities.

• Capability to build, nurture, and sustain positive professional relationships.

• Ability to influence others and collaborate cross-functionally.

• Competence in managing uncertainty and developing effective internal networks.

• Eagerness to acquire a comprehensive understanding of the market, business sector, and related services.

• Knowledge of and support for process improvement and compliance.

• Capability to deliver services to clients with diligent follow-up.

• Strong skills in project management, account portfolio planning, and prioritization.

• Proficiency in Microsoft Office, Tableau, and CRM software; experience with Salesforce is preferred.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Eligibility for annual incentives.

• Remote work arrangement as indicated by the MO-Remote location.

• A certified inclusive, high-trust culture recognized as a Great Place to Work®.