Client Success Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the main account manager for enterprise clients, assisting them in reaching their operational objectives.

• Facilitate comprehensive client onboarding, platform training, and continuous user support.

• Address technical issues and resolve operational challenges related to the platform.

• Track client adoption metrics and account health to pinpoint expansion possibilities and reduce churn risks.

• Oversee the contract renewal process and foster account growth within client organizations.

• Partner with global cross-functional teams to relay client feedback and aid in product development.

• Offer functional advice and mentorship to junior members of the Client Success team.

⛳️ Requirements

• A minimum of 4 years of experience in Customer Success or Account Management in the B2B software industry.

• Strong technical understanding of enterprise software ecosystems utilized by large multinational corporations.

• Proven experience in conducting client onboarding, system demonstrations, and user training.

• Capability to collaborate effectively with global teams and clients across various time zones.

• Methodical approach to account management, task prioritization, and problem-solving.

🏝️ Benefits

• Join an international team setting while working with global enterprise clients.

• Gain exposure to contemporary AI-driven software platforms and corporate technology ecosystems.

• Access to professional development opportunities and defined pathways for skill enhancement.

• Competitive salary that reflects experience along with a comprehensive benefits package.