Client Success Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the main point of contact for designated accounts

• Establish trust-based relationships with key client stakeholders

• Oversee client onboarding and project initiation, ensuring clarity on scope, timeline, deliverables, and success metrics

• Collaborate with the Project Manager to ensure timely and scoped delivery that meets client expectations

• Evaluate deliverables against client expectations and highlight any quality concerns

• Manage client-facing communications regarding project status, milestones, and updates

• Track and report weekly, monthly, and quarterly metrics, including leads, cost per lead, sales, ROI, and campaign effectiveness

• Interpret data into client-ready narratives and suggest next steps

• Identify areas of underperformance and offer specific recommendations

• Lead client escalations by providing context and a suggested resolution path

• Spot upsell and cross-sell opportunities and build the internal case for Sales

• Document internal processes, workflows, and client-specific playbooks

• Utilize AI tools to enhance client communication, reporting, and account management efficiency

⛳️ Requirements

• Prior experience in a client-facing role at a marketing or digital agency

• Strong understanding of digital marketing principles and terminology, including paid media, content, creative, and performance metrics

• A solid foundation in digital marketing is essential

• Proven history of managing client relationships from onboarding through to retention

• Ability to analyze and interpret campaign performance data and convey it in clear narratives for clients

• Experience in coordinating with internal delivery teams and project management tools; familiarity with Teamwork is a plus

• Professional proficiency in English (C1+) or native-level English, both written and verbal

• A retention-focused mindset with a commercial instinct for identifying expansion opportunities

• Highly organized and proactive in approach

• Comfortable in holding both internal teams and clients accountable

🏝️ Benefits

• Flexibility to work remotely

• Opportunity to work from anywhere in LATAM

• Full-time schedule aligned with US hours

• Access to training resources