Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the success of a portfolio of Cordial’s Commercial clients.

• Serve as the post-sale client relationship owner, acting as a strategic account manager and client advocate.

• Engage in pre-sales discovery discussions with potential clients.

• Manage client success plans, executive engagement, commercial relationships, and competitive threat management.

• Create and implement client success plans.

• Collaborate with Technical Account Managers, Solutions Engineers, and Deliverability teams to meet client objectives.

• Oversee client planning, status updates, review meetings, and program organization.

• Acquire extensive knowledge of Cordial’s platform and showcase its capabilities.

• Address strategic campaign and technical implementation challenges.

• Facilitate renewals through forecasting, negotiation, and contract execution.

• Enhance Cordial integrations with clients to boost success.

• Promote renewal, expansion, and advocacy within the client base.

• Collaborate with Channel Growth & Partnership teams, aligning technology and service partners with clients.

• Take part in business development and discovery meetings.

• Work alongside Sales, Marketing, and Product Development to address client needs, use cases, and success stories.

• Travel to client sites for business meetings approximately 10% or less annually, based on the assigned client base.

⛳️ Requirements

• Bachelor’s degree.

• Over 4 years of experience in a client management role within a SaaS company, focusing on commercial and enterprise clients.

• Preferably familiar with CRM systems.

• Strong technical aptitude combined with commercial instincts.

• Proven relationship-building skills and long-term client relationship management.

• Self-motivated, organized, detail-oriented problem solver.

• Exceptional written and verbal communication abilities.

• Capable of communicating effectively with both technical and non-technical audiences.

• Experience in cross-functional collaboration, ideally with Product, Engineering, and Sales teams.

• Proficient negotiation skills.

• Strong project management capabilities.

• Ability to handle multiple projects and clients concurrently.

• Proven track record of achieving results in a fast-paced, independent startup environment.

• Must exemplify Cordial’s values.

• No visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires.

• Bonus: experience with enterprise marketing automation; tools such as Monday.com, Harvest, Client Success, or JIRA; email marketing and digital marketing technologies, personalization and optimization technologies, and advanced marketing automation.

🏝️ Benefits

• Equity and bonus opportunities.

• Comprehensive medical, dental, vision, and life insurance.

• 401(k) matching contributions.

• Flexible time off policy.

• Monthly wellness stipend.

• Cell phone reimbursement.

• Childcare support reimbursement.

• Annual reimbursements for continued education.

• Commitment to maintaining a healthy work/life balance.

• Dedication to diversity, equity, and inclusion efforts.

• A respectful and open company culture.