Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the main contact for a portfolio of advertising clients and users of AI tools.

• Manage all client communications from start to finish, including emails, calls, follow-ups, and proactive check-ins.

• Convert advertising performance data and product insights into straightforward, actionable recommendations.

• Conduct biweekly or monthly client meetings to align on objectives, performance, and upcoming steps.

• Assist with the onboarding process and ongoing usage of the AI ad analysis platform.

• Collect feedback from clients and users, transforming it into clear insights for internal teams.

• Collaborate effectively with PPC managers, product teams, and leadership to ensure client goals are achieved.

• Ensure internal stakeholders are held accountable for their deliverables and timelines.

• Monitor account health, satisfaction, and risk indicators for both service and product clients.

• Maintain accurate and up-to-date records in the CRM, documentation, and internal tools.

⛳️ Requirements

• Demonstrated experience in managing client relationships within an agency or service-oriented setting.

• Background in Customer Success, Product Success, or providing support to SaaS users is highly advantageous.

• Exceptional written and verbal communication skills—clear, confident, and professional.

• Ability to explain performance data and product insights in an easily understandable manner.

• Proficient in managing priorities, ensuring follow-through, and maintaining momentum.

• Familiarity with tools such as CRMs, Google Workspace, Slack, task management software, and dashboards.

• Basic knowledge of Amazon PPC or a strong willingness to learn quickly.

• Proactive in identifying issues early and seeking improvements to enhance client and user experiences.

🏝️ Benefits

• Remote-First Role: Work from any location.

• Location Preference: Candidates from Eastern Europe are preferred but not required.

• Career Growth: Opportunities for exposure to both client services and product success career paths.

• Cross-Functional Impact: Collaborate closely with product, PPC, and leadership teams.

• Learning & Development: Enhance your knowledge in Amazon advertising and SaaS products.

• Flexible Schedule: Engage in time-zone friendly collaboration with a focus on results.