Client Success Director – Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Engage throughout the client lifecycle, encompassing sales, implementations, project go-lives, business evaluations, and cross-selling opportunities.

• Supervise Client Success initiatives for assigned clients.

• Collaborate with EnableComp leadership to carry out responsibilities in a professional and timely manner.

• Act as a representative for a dynamic, detail-focused, and supportive team.

• Manage key performance indicators (KPIs), including customer surveys, scoring, and client retention objectives.

• Monitor client performance targets and conduct regular status and progress assessments.

• Emphasize EnableComp’s value proposition and return on investment (ROI) across various product lines.

• Create and present monthly and quarterly client reporting packages.

• Partner with internal teams on client-specific strategies, action plans, issue resolution, revenue enhancement, and cross-selling initiatives.

• Collaborate with IT and Product Support on file corrections, updates, and automation tasks.

• Organize and participate in client meetings and conference calls.

• Prepare agendas and presentation materials, draft meeting summaries, and produce deliverables.

• Assist with process updates and rollout initiatives alongside the Implementation team.

• Oversee client deliverables post-implementation.

• Manage client commitments and ensure customer satisfaction.

• Attend internal client account review meetings.

• Exercise independent judgment and discretion in daily tasks.

• Perform additional responsibilities as needed.

⛳️ Requirements

• Bachelor’s Degree in Business, Sales/Marketing, or a related field.

• 7–10 years of proven account management experience within the healthcare technology sector, particularly in hospital revenue cycle management.

• An equivalent combination of education and experience will be taken into account.

• Preferred experience with claims billing and IT/EDI systems.

• Familiarity with CRM software, such as Salesforce.com.

• Strong proficiency in computer skills and basic office applications, including MS Office (Word, Excel, and Outlook).

• Effective professional presentation abilities for conveying analytics, outcomes, and ROI.

• Strong commitment to client service.

• Capability to work independently as well as collaborate with internal departments and leaders.

• Excellent written and verbal communication skills.

• Experience in navigating stressful situations and handling difficult conversations.

• Consultative relationship style accompanied by a positive, team-oriented attitude.

• Strong analytical and problem-solving capabilities.

• Ability to juggle conflicting priorities and adapt to changing circumstances.

• Up to 30% travel may be required.

🏝️ Benefits

• Support for professional growth and development.

• Tools, resources, and assistance for career advancement.

• Commitment to being an Equal Opportunity Employer.

• Reasonable accommodations for qualified individuals with disabilities.