Client Success Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee daily client communications and address inquiries

• Actively assess client performance, provide insights, and set shared objectives

• Establish, track, and enhance client programs using Salesforce

• Resolve program-related issues while ensuring CRM data accuracy

• Compile regular reports on client campaigns

• Evaluate campaign performance and gather client feedback

• Offer practical recommendations to enhance results

• Work collaboratively with sales, operations, technology, and other internal teams

• Facilitate connections between clients and internal teams to synchronize goals, priorities, and deliverables

• Develop efficient processes and suggest innovative solutions

• Manage a portfolio of accounts from onboarding to program execution

⛳️ Requirements

• Exceptional communication skills via email, Slack, and Zoom

• Expertise in Google Sheets or Excel

• Capable of managing data, generating reports, and verifying accuracy

• Highly organized with the ability to handle multiple accounts

• Willingness to learn about B2B demand generation campaigns

• Proficient in analyzing campaign performance data and linking insights to client objectives

• Familiarity with Salesforce or comparable CRM systems

• Detail-oriented approach to ensuring quality control for leads and campaign components

• Proactive in problem-solving and enhancing processes

• Ability to thrive in a dynamic, fast-paced environment

• Access to a working laptop/PC, internet, and a backup connection

• Must be legally authorized to work in the Philippines and maintain authorization throughout employment

• Pre-employment screening is mandatory

🏝️ Benefits

• Mentorship programs, leadership development, and opportunities to influence company culture and DEI initiatives

• Flex Fridays, allowing for adjustments to the 40-hour workweek for a full or half day off on Fridays

• Remote-first work culture; the option to work from home

• 14 days of annual paid time off, in addition to Philippine government holidays

• An extra 5 paid time-off days after one year of service

• Compliance with Philippine statutory benefits: SSS, PhilHealth, and HDMF

• Corporate HMO plan available for full-time employees in the Philippines after two months of employment

• Monthly rice subsidy/de minimis allowance

• Access to the Headspace app

• Bonus for participating in the monthly speaker series