Client Success Coach

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Serve as the main point of contact for a portfolio of gym owner clients via Slack, Zoom, phone, and email.

• Conduct weekly coaching sessions to assist clients in pinpointing bottlenecks, resolving issues, and enhancing performance.

• Analyze KPIs and performance metrics to identify problems and provide data-driven recommendations.

• Ensure clients remain accountable for the actions necessary to meet their objectives.

• Recognize potential churn risks and proactively address challenges.

• Oversee the client journey from onboarding to long-term retention.

• Generate referrals, gather reviews, obtain testimonials, and document client success stories.

• Work collaboratively with marketing, sales, and leadership teams to enhance client experience and outcomes.

• Focus on identifying root causes instead of merely addressing symptoms.

• Assist gym owners in enhancing lead follow-up, appointment scheduling, show rates, sales performance, and overall business growth.

• Keep precise records, notes, and action items for each client.

• Detect trends across clients and suggest improvements to systems, coaching methodologies, and service delivery.

• Contribute to the enhancement of onboarding processes, communication, accountability, and overall client experience.

⛳️ Requirements

• Minimum of 2 years of experience in client success, account management, coaching, consulting, or a similar client-facing role.

• Proven ability to manage multiple clients at the same time.

• Background in a marketing agency, coaching company, or service-oriented business is preferred.

• Sales experience is an added advantage.

• Previous experience in the fitness industry is a plus.

• Ability to lead challenging conversations, establish expectations, and hold individuals accountable.

• Excellent interpersonal and relationship-building capabilities.

• Proactive in problem-solving and taking ownership of issues.

• Competence in utilizing KPIs and performance data to diagnose problems and inform decision-making.

• Capacity to juggle multiple clients, projects, and priorities concurrently.

• Ability to work autonomously in a remote setting with minimal oversight.

• Effective collaboration skills within a team environment.

• Open to constructive feedback and dedicated to ongoing improvement.

• Availability during the hours of 9 AM to 5 PM ET.

🏝️ Benefits

• Fully remote position (work from anywhere globally).

• Attractive compensation package with performance-based incentives.

• Opportunity for referral commissions.

• Unlimited paid time off (PTO).

• Access to exceptional sales, marketing, and coaching training programs.

• Clear pathways for career advancement.