Client Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the relationship between Prepory and the parents and guardians of students from orientation until final admissions decisions are made.

• Facilitate new student orientations and meetings to check in with parents.

• Proactively engage with parents and guardians to address and resolve concerns promptly.

• Act as the escalation point for family expectations, requirements, and dynamics.

• Navigate challenging conversations with families who may be disappointed or anxious.

• Assist college admissions coaches in addressing client concerns and family dynamics.

• Provide mentorship to coaches regarding client communication, tailored student needs, and complex situations.

• Work collaboratively with coaches and program leadership to modify programming as student needs evolve.

• Present suitable additional programming options and manage family re-enrollments.

• Advocate for referral and review strategies.

• Conduct individual advising sessions for a group of up to 15 students.

• Guide students on personal statements, supplemental essays, and résumés.

• Monitor deadlines and delegate tasks to ensure students remain on track.

• Assist students in researching and developing balanced college lists.

• Report to the Client Success Director and collaborate with Program Directors, Program Managers, the Enrollment team, and coaching teams.

⛳️ Requirements

• A degree from a selective or highly-selective college or university (preferably a top-50 national university or top-20 liberal arts college).

• A minimum of three years of experience in college admissions, admissions consulting, or a closely related field.

• Previous experience within an admissions office is highly advantageous.

• Comprehensive and up-to-date knowledge of the U.S. college admissions process, with a commitment to staying informed as it evolves.

• Background in customer success, client engagement, account management, or consultative sales.

• Experience in mentoring, coaching, or developing individuals, either formally or informally.

• Availability to work at least one evening each week and 12 Saturdays or Sundays annually.

• Exceptional listening, speaking, writing, and grammar skills.

• Strong organizational skills with a keen attention to detail.

• Capability to handle competing priorities in a dynamic environment, especially during peak seasons.

• Ability to work independently in a fast-paced, unstructured setting.

• Highly detail-oriented and results-driven.

🏝️ Benefits

• Unlimited paid time off.

• 11 paid holidays.

• $285.22 monthly contribution towards the company PPO health insurance plan.

• 100% coverage of dental insurance by the company.

• 100% coverage of vision insurance by the company.

• 100% coverage of life insurance by the company.

• Performance-based holiday bonuses each year.

• 4% commission on new enrollments, re-enrollments, and additional programming.

• Two annual employee retreats with opportunities to travel to various locations and engage in team-building activities.