Client Services Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the expansion of integrated video campaigns across TV, CTV, and OLV through daily account management.

• Comprehend client objectives and collaborate with planning, buying, and analytics teams to foster business growth and results.

• Assist in both internal and external reporting, tracking decisions and action items.

• Act as a backup to the Account Leader during client-facing discussions.

• Oversee campaign performance and aid in reporting results.

• Create weekly client summaries and campaign briefs.

• Help with proformas, budgets, pacing, invoices, reconciliation, and financial reporting.

• Link performance and KPIs to client objectives while identifying potential risks and opportunities.

• Develop and maintain client flowcharts and timelines to ensure timely project and campaign delivery within budget.

• Foster strong client relationships through proactive communication and follow-through.

• Participate in strategic planning and team brainstorming sessions.

• Assist in new business initiatives, client retention, and account growth.

• Support audience development and research on competitive landscapes.

• Review work for precision, quality, and readiness for client presentation.

⛳️ Requirements

• 2-3+ years of experience in client-facing advertising roles.

• Experience in supporting DTC brands with direct response (DR) marketing and performance-driven converged video strategies is ideal.

• Required experience in Linear or DRTV agency settings.

• Preferred experience in converged video (CTV and OLV).

• Capability to support clients, lead meetings, and distill data into actionable insights.

• Strong understanding of KPIs, performance metrics, pacing, budgets, proformas, invoicing, and reconciliation.

• Excellent communication, presentation, service, analytical, and project management skills.

• Ability to review work, identify issues, escalate needs, and collaborate across teams.

• Proficient in Microsoft Office, CRM systems, SharePoint, and project management tools.

• Strong client communication, presentation skills, and responsiveness.

• Accurate in pacing, forecasting, reconciliation, and financial reporting.

• Ability to thrive in a fast-paced environment with multiple in-house teams.

• Willingness to exceed expectations, including travel when necessary and potential extended workdays.

• Commitment to the agency's core values.

🏝️ Benefits

• Quarterly profit-sharing program.

• 401(K) plan with employer match and immediate eligibility.

• 4 weeks of PTO to start.

• 12 paid holidays.

• 12-18 weeks of paid Family and Medical Leave.

• Monthly Work-From-Home allowance.

• Medical, Dental, and Vision insurance.

• Flexible First environment offering remote and virtual/in-person connection options.

• Investment in employees, technology, and tools.