Client Services Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the growth of integrated video campaigns across TV, CTV, and OLV through daily account management.

• Comprehend client objectives and collaborate with planning, buying, and analytics teams to foster growth and achieve outcomes.

• Aid in both internal and external reporting, while tracking decisions and action items.

• Act as a backup to the Account leader during client-facing discussions.

• Oversee campaign performance and assist in reporting results.

• Create weekly client summaries and campaign briefs.

• Help with proformas, budgets, pacing, invoices, reconciliation, and financial reporting.

• Link performance and KPIs to client objectives while identifying risks and opportunities.

• Establish and maintain client flowcharts and timelines to guarantee timely and budget-friendly project and campaign delivery.

• Foster strong client relationships through proactive communication and follow-up.

• Participate in strategic planning and team brainstorming sessions.

• Support new business initiatives, retention efforts, and account expansion.

• Assist with audience development and competitive landscape analysis.

• Review work for precision, quality, and client readiness.

⛳️ Requirements

• 2-3+ years of experience in client-facing advertising roles.

• Experience supporting DTC brands in direct response marketing and performance-oriented converged video strategies is preferred.

• Required experience in linear or DRTV agencies.

• Preferred experience in converged video (CTV and OLV).

• Ability to support clients, lead meetings, and translate data into actionable insights.

• Strong understanding of KPIs, performance metrics, pacing, budgets, proformas, invoicing, and reconciliation.

• Excellent communication, presentation, service, analytical, and project management abilities.

• Capability to review work, identify issues, escalate needs, and collaborate across teams.

• Proficient in Microsoft Office, CRM systems, SharePoint, and project management tools.

• Strong client communication skills, presentation skills, and responsiveness.

• Accurate forecasting, pacing, reconciliation, and financial reporting skills.

• Ability to thrive in a fast-paced environment with multiple in-house teams.

• Willingness to travel as required and to work extended hours when necessary.

• Commitment to the agency's core values.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Quarterly profit-sharing program.

• 401(K) plan with employer match and immediate eligibility.

• 4 weeks of PTO upon starting.

• 12 paid holidays.

• 12-18 weeks of paid Family and Medical Leave.

• Monthly Work-From-Home allowance.

• Flexible First environment offering remote work flexibility.

• Investment in employees, technology, and tools.