Client Services Officer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Manage incoming phone calls by answering, screening, and transferring them as needed

• Address client inquiries and fulfill administrative requests

• Provide assistance to clients and internal team members

• Handle client correspondence and follow up on requests

• Oversee and monitor the ASIC Bot, investigating and resolving any exceptions

• Process changes related to the company and complete ASIC lodgements

• Assist in the establishment of companies, trusts, and superannuation funds

• Prepare and submit applications for ABN, TFN, GST, and PAYG registrations

• Execute general ASIC-related tasks and corporate secretarial duties

• Maintain precise corporate records, documentation, and lodgements

• Daily manage and monitor the Post Bot

• Process and circulate correspondence, addressing related queries

• Monitor and manage shared inboxes effectively

• Dispatch documents to clients for review and signature, following up as necessary

• Coordinate and assist with the lodgement of tax returns and related documentation

• Keep records and follow up on outstanding matters until resolution

• Provide administrative support to the Business Services Manager, directors, employees, and the wider team

• Assist with various operational and administrative tasks

• Identify and resolve client service challenges

• Contribute to enhancements in systems, processes, procedures, and workflows

• Respond to internal inquiries for business information

• Support team members during peak workloads and undertake additional duties as assigned

⛳️ Requirements

• Previous experience in client services, administration, corporate secretarial support, accounting, taxation, legal, or professional services

• Experience with ASIC-related processes and corporate secretarial matters is highly desirable

• Familiarity with Australian business registrations, including ABN, TFN, GST, and PAYG

• Strong administrative and organizational abilities, with exceptional attention to detail

• Excellent written and verbal communication skills

• Capability to manage multiple tasks, competing priorities, and deadlines efficiently

• Strong computer skills and confidence in using online systems, workflow platforms, shared inboxes, and automated processes

• Ability to work independently while effectively collaborating within a team

• Strong problem-solving abilities and a proactive approach to resolving issues

• High level of professionalism and dedication to maintaining client confidentiality

• Quick learner of new systems, processes, and technologies

• Strong customer service focus with an emphasis on accuracy, responsiveness, and providing a positive client experience

🏝️ Benefits

• Work from Home Allowance

• HMO for you and a dependent

• 20 Days Annual Leave AND 5 Days Sick Leave

• Government Benefits and 13th Month Pay

• Computer Equipment

• Opportunities for growth

• Competitive Salary

• 100% work from home model