Client Services Specialist

This is a fully remote position, open to applicants in Arizona, +21 more states.

📋 Description

• Act as the primary liaison for designated clients during the annual Affordable Care Act (ACA) reporting process.

• Oversee project management, ensuring proactive communication and the effective delivery of services and resources.

• Build and sustain strong working relationships with clients and members of the Lumelight team.

• Supervise and track client accounts to guarantee timely receipt of records and service information.

• Gather and analyze data for accuracy while assessing client engagement and satisfaction levels.

• Communicate proficiently with clients and team members.

• Detect problems or concerns and ensure timely responses and resolutions.

• Guarantee timely and precise reporting to fulfill contractual obligations and meet client expectations.

• Keep up-to-date knowledge of benefit laws and regulations associated with the Affordable Care Act.

• Represent Lumelight in interactions with brokers and clients.

• Ensure quality control for clients involved in ACA reporting.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A college degree and/or two to four years of experience in client-facing roles that require consistent customer service skills and etiquette.

• Minimum of 2 years of relevant experience.

• Proficiency in Microsoft Office, especially Excel.

• Comfortable working with Microsoft Windows PCs.

• Strong written and verbal communication abilities.

• Exceptional organizational and time management skills.

• A customer service-oriented mindset with a commitment to providing responsive support.

• Strong problem-solving capabilities and sound judgment.

• High attention to detail and accuracy.

• Capacity to manage competing priorities and meet deadlines.

• Ability to collaborate effectively across various teams and functions.

• Proficiency in Microsoft Office applications.

• Analytical mindset with the ability to interpret information to inform decision-making.

• Preferred: understanding of employee benefits compliance principles and practices.

• Preferred: familiarity with federal laws and regulations as well as government report preparation.

• Preferred: industry experience relevant to Lumelight’s operations or customer needs.

• Experience with CRM, HRIS, ERP, or other business systems, as applicable.

🏝️ Benefits

• Medical, Dental, and Vision Benefits.

• Health Savings and Flexible Spending Account Options.

• 401(k) plan with Automatic Company Contributions.

• Employee Assistance Program.

• Company-paid Life and Disability Insurance.

• Paid Time Off.

• Necessary equipment will be provided to you.

• Remote work arrangement.