Client Services Manager

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Oversee all aspects of recruiting operations, including sourcing, screening, and coordination tasks.

• Collaborate with the team daily to achieve performance targets and objectives.

• Optimize Cielo resources to fulfill goals.

• Recruit, evaluate performance, and facilitate career growth for a recruiting team.

• Create recruiting metrics and analytics in partnership with the Client Services Director.

• Offer leadership, motivation, and coaching to the recruiting team.

• Implement regular communication strategies, such as one-on-one meetings and team gatherings.

• Propel comprehensive, strategic hiring approaches, passive candidate outreach, recruitment marketing initiatives, and recruitment technology applications.

• Oversee programs, events, and campaigns aimed at building candidate pipelines and advancing recruiting strategies.

• Cultivate relationships with client stakeholders and integrate seamlessly into client organizations.

• Collaborate with internal Cielo teams and client leaders during new client implementations.

• Execute Strategic Account Plans in conjunction with client HR and key stakeholders.

• Lead and facilitate team meetings, partnering with the Client Services Director for business reviews.

• Engage with recruiters and hiring leaders to nurture relationships and establish trust.

• Address recruitment process requirements for one or more clients.

• Manage Cielo-specific metric reports and profit & loss statements.

• Oversee budgets and expense-tracking systems.

• Promote standardization, continuous improvement, and process consistency.

• Share best practices and drive organizational initiatives as part of the Cielo Client Service Management team.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A bachelor’s degree is mandatory; equivalent experience may be accepted.

• At least five years of results-driven leadership experience in talent acquisition or human resources.

• Proven experience leading both virtual and on-site teams within a corporate talent acquisition setting, either in-house or in an RPO environment.

• Familiarity with recruitment technologies, including Applicant Tracking Systems (ATS) and social media platforms.

• High level of proficiency in the Microsoft Office Suite.

• Capability to oversee recruiting operations, including sourcing, screening, and coordination.

• Competence in managing hiring processes, performance evaluation, and career advancement for recruiting teams.

• Ability to create recruiting metrics and analytics.

• Skill in developing strategic hiring plans, passive candidate outreach, recruitment marketing strategies, and utilizing recruitment technologies.

• Proficiency in managing budgets, expenses, profit & loss, and operational workflows.

• Equivalent experience may be considered in lieu of the required bachelor’s degree.

🏝️ Benefits

• Full-time position: 40 hours per week.

• Remote work is allowed.