Client Services Agent

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Enroll, educate, and assist Acumen clients throughout their entire journey.

• Provide support to both employers and employees during the enrollment phase.

• Handle paperwork and manage electronic communications efficiently.

• Conduct precise data entry across various databases.

• Build, nurture, and expand relationships with clients and program contacts.

• Comprehend and articulate program rules, regulations, and implementation requirements.

• Serve as a communication bridge between clients and Acumen departments.

• Receive, investigate, and resolve client inquiries within agreed contractual timelines.

• Ensure adherence to state and federal regulations.

• Manage escalated matters involving client families and state authorities.

• Formulate strategies to enhance existing programs through marketing, education, and community outreach.

• Collaborate with internal teams to address issues efficiently.

• Handle varying volumes of calls and emails.

• Deliver customer service via phone and electronic communication.

• Work occasional weekends, weeknights, and holidays as required.

• Contribute to the company’s compliant cybersecurity framework.

• Perform additional related duties as assigned.

⛳️ Requirements

• Must reside in the St. Louis, MO area.

• A minimum of one year experience in data entry.

• Previous experience in customer service and/or client relations.

• Proficiency in working with multiple applications at the same time.

• Knowledge and experience with Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs.

• Ability to work independently with minimal supervision.

• Strong oral and written communication skills.

• Capability to thrive in a fast-paced environment.

• Ability to manage fluctuating inbound and outbound call volumes.

• Flexible availability, including weekends, weeknights, and holidays.

• Competence in prioritizing competing requests and meeting multiple deadlines.

• Patience, perseverance, and a follow-through mindset.

• Keen attention to detail and strong critical thinking abilities.

• Capacity to handle complex clients and high-pressure situations.

• High school diploma or equivalent; some college education preferred (or equivalent work experience).

• Ability to maintain confidentiality.

• Secure remote workspace with high-speed internet when applicable.

• Valid driver's license and automobile insurance if required by program.

• Willingness to obtain specific state-required certifications.

🏝️ Benefits

• Fully remote work opportunity available within the St. Louis, MO area.

• Flexible scheduling, including occasional weekends, weeknights, and holidays.

• Chance to support individuals with disabilities and their families.

• Potential for professional growth through state-required certifications.

• Travel via ground transportation and/or flight as required by the program.