Client Services Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee, configure, and enhance Salesforce to facilitate customer operations workflows.

• Ensure data integrity through deduplication, validation rules, and automation processes.

• Collect business requirements and collaborate with stakeholders to implement Salesforce features or improvements.

• Develop and maintain reports, dashboards, and analytics for Customer Success and Support teams.

• Offer end-user support, training, and troubleshooting while promoting best practices.

• Manage integrations of Salesforce with other business systems.

• Document system configurations, workflows, and processes thoroughly.

• Ensure adherence to security policies, data governance standards, and regulatory requirements.

• Enhance Salesforce usability, scalability, and organizational adoption.

⛳️ Requirements

• Solid understanding of Salesforce best practices, configurations, and automation tools (e.g., Flow, Process Builder, Apex triggers).

• Proven experience with Salesforce reports, dashboards, and data management.

• Familiarity with third-party integrations (e.g., Zapier, Tableau, or customer support platforms).

• Capability to troubleshoot technical issues and deliver clear, timely end-user support.

• Strong analytical and problem-solving abilities with a keen eye for detail.

• Exceptional communication and collaboration skills, with the ability to convert business needs into effective Salesforce solutions.

• At least 2 years of experience in Salesforce administration.

• Salesforce certifications are mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.