Client Services Order Fulfillment Lead

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the primary contact for a designated set of Global Strategic Accounts.

• Manage the execution of order fulfillment for pertinent strategic accounts across all global sites for that customer.

• Balance customer delivery expectations, supply limitations, and revenue priorities.

• Facilitate daily execution alignment among Strategic Account Managers, Product Management, Regional Commercial, Finance, Planning, Manufacturing, Quality, and Distribution teams.

• Collaborate with Strategic Account Managers and Regional commercial leadership to identify and communicate risks and opportunities.

• Take ownership of resolving critical fulfillment challenges and delivery risks.

• Implement daily management practices, utilizing standard procedures and performance routines.

• Ensure that robust, standardized processes are established to consistently fulfill customer and business expectations.

• Lead or play a role in process improvement and business transformation efforts.

• Work efficiently in a high-pressure, deadline-driven environment.

⛳️ Requirements

• Bachelor's degree in Business Administration, Management, or a related discipline.

• Over 5 years of experience in customer service leadership or client management.

• Exceptional written and verbal communication capabilities.

• Strong skills in problem-solving and conflict resolution.

• Ability to analyze data and produce actionable insights.

• Proficiency in customer service software and tools, including SAP, Salesforce, Tableau, etc.

• Competent in all Microsoft Office applications (Outlook, Excel, etc.).

🏝️ Benefits

• Paid time off.

• Health, dental, and vision insurance.

• Retirement benefits.

• Flexible spending accounts.