Client Services Operations Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee both incoming and outgoing customer inquiries for designated clients

• Formulate and execute policies and procedures that regulate the flow of client information

• Set and implement performance and service benchmarks

• Ensure that productivity aligns with or surpasses established service and quality standards

• Build and sustain relationships within the industry

• Offer coaching and guidance to Client Service Administrators

• Liaise about assigned accounts with field teams and subcontractors

• Take ownership of communicating requested process enhancements from assigned customers

• Escalate customer concerns to the appropriate levels within the organization

• Address and resolve client challenges

• Proactively identify and rectify failures or potential failures before they impact customers

• Develop expertise in assigned verticals

• Collaborate with internal teams, service branches, and technical and operations managers to address complex administrative and service challenges

• Commit to working 40+ hours per week and weekends when necessary

⛳️ Requirements

• High school diploma or equivalent is required

• A college degree is preferred; however, equivalent work experience is acceptable

• 3–5 years of experience in client management

• Experience in sales and billing is advantageous

• Background in project management, project or peer leadership, customer service, and conflict resolution

• Excellent written and verbal communication abilities

• Strong organizational and project management skills

• Capability to handle multiple tasks simultaneously

• Detail-oriented nature

• Willingness to learn new business unit software programs as required

• Must demonstrate a sense of urgency when addressing client and partner issues

• Possess strategic and innovative thinking skills

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees

• Opportunities for professional and personal growth

• Various pathways for career advancement

• Access to training and development programs

• Tuition reimbursement benefits for full-time employees

• Comprehensive medical, dental, vision, disability, and life insurance

• 401(k) retirement plan with company-matching contributions

• Paid vacation and sick days

• Company-paid holidays and floating holidays

• Commitment to health, safety, and flexibility

• Performance incentives available for many positions

• Promotion-from-within opportunities