Client Services Manager – Pharma

This is a fully remote position, open to applicants in Hungary, +1 more country.

📋 Description

• Lead a team of top-tier recruiters to deliver exceptional client services.

• Establish performance benchmarks and objectives, monitor progress, and identify areas for improvement.

• Provide guidance, coaching, feedback, and performance evaluations to team members.

• Maintain regular communication through individual meetings, team gatherings, and additional touchpoints.

• Cultivate a positive and inclusive atmosphere that promotes collaboration and learning.

• Develop strong partnerships with client stakeholders and integrate fully within their organizations.

• Collaborate with internal Cielo teams and client leaders to effectively onboard new clients.

• Create and analyze recruiting metrics, including time to fill, aging, cost per hire, satisfaction, productivity, and sourcing metrics.

• Work closely with recruiters and hiring managers to build relationships and establish trust.

• Oversee programs, events, and campaigns aimed at building candidate pipelines and enhancing recruiting strategies.

• Implement comprehensive hiring strategies, including outreach to passive candidates, recruitment marketing, and the use of recruitment technologies.

• Attend client meetings to share updates, data, and address any gaps in service delivery.

• Assist clients with their recruitment process needs and utilize shared delivery resources.

• Manage Cielo-specific performance reports and profit and loss statements.

• Promote process standardization, continuous improvement, and consistency across operations.

• Share best practices and support organizational initiatives.

• Perform additional duties as assigned.

⛳️ Requirements

• Previous experience in a results-driven talent acquisition or human resources position.

• Proven experience in coaching peers or leading a team.

• Background in the pharmaceutical industry.

• Self-motivated and inherently curious.

• Strong consulting abilities and capacity to drive processes.

• Familiarity with OFCCP regulations (US).

• Experience sourcing candidates using a variety of tools.

• Knowledge of recruitment technologies, including Applicant Tracking Systems (ATS) and social media platforms.

• High proficiency in the Microsoft Office Suite.

• Bachelor’s degree in business, management, human resources, or a related field is preferred.

🏝️ Benefits

• Equal opportunity employer.

• Confidential management of applicant information in accordance with EEO guidelines.

• Accommodations available during the application and interview process for applicants who need them.