Client Service Director – Claims Industry, Liability Experience Required

This is a fully remote position, open to applicants in Florida, +11 more states.

📋 Description

• Develop strategies for account management concerning client service plans.

• Maintain current client relationships while enhancing customer satisfaction, driving revenue growth, conducting client surveys, and generating new business.

• Manage programs for large clients that necessitate dedicated personnel, multiple locations, and intricate service models.

• Supervise the activities of local Client Services personnel.

• Deliver stewardship reporting and inform clients about issues and trends that affect their programs.

• Carry out pre-renewal visits and assess client loss experiences along with company performance.

• Detect potential client dissatisfaction prior to renewal discussions.

• Execute client renewals, amend contracts, and prepare Client Service Instructions for intricate programs.

• Guide and influence internal teams to minimize process, technology, and resource limitations.

• Manage client invoicing, audits, and follow up on accounts receivable.

• Address significant customer service challenges.

• Offer support, guidance, leadership, and motivation to staff.

• Implement personnel policies while adhering to staffing and training standards.

• Conduct interviews, hire new staff, and create performance development plans for colleagues.

• Facilitate performance evaluations for colleagues.

⛳️ Requirements

• A bachelor's degree from an accredited institution is preferred.

• CPCU, AIC, and/or ARM or other relevant certifications are preferred.

• A minimum of ten (10) years of related experience or an equivalent combination of education and experience is required.

• At least two (2) years of experience as an account manager or five (5) years as an adjuster, including two (2) years in a supervisory role.

• Experience in liability is required.

• Operations/Client Service experience is preferred.

• Capability to supervise local Client Services staff.

• Experience in managing complex programs that involve dedicated staff, multiple offices, and intricate service models.

🏝️ Benefits

• Flexible work schedule.

• Referral incentive program.

• Opportunities for career development and advancement.

• Medical, dental, and vision benefits.

• 401K available from day one.

• Emphasis on work-life balance.

• Opportunities for professional development.

• Flexible location and career path options.