Client Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily management of a portfolio comprising Vi’s enterprise client accounts.

• Handle omni-channel digital media planning, which includes audience targeting, channel selection, budget distribution, and performance trade-offs.

• Implement and enhance performance marketing strategies across paid social media, paid search, programmatic, and native advertising.

• Act as a resource on how data, targeting, and measurement contribute to scalable growth.

• Track in-platform performance and strategy to proactively identify issues before they affect clients.

• Serve as the primary point of contact for client-related issues and escalate complex or high-risk matters to senior leadership.

• Aid in the execution of account roadmaps and ensure that milestones are monitored and achieved.

• Utilize performance data and data visualization tools to create reports for client stakeholders.

• Convert analytics into actionable insights that support client decision-making.

• Collaborate with Account Management, Client Performance, Media, Analytics, and Product teams to ensure alignment between execution and client expectations.

• Advocate for client needs internally while balancing operational realities and product direction.

⛳️ Requirements

• 3-5 years of experience in digital media planning, performance marketing, client services, or audience generation.

• Proficient understanding of omnichannel strategy, attribution, measurement frameworks, and optimization techniques.

• Capability to monitor and report on success metrics for each client account.

• Familiarity with data visualization and analytics tools.

• Skill in interpreting and clearly communicating performance and audience data.

• Knowledge of Wellness and health sectors.

• Ability to distill best practices into easily understandable guidance for clients.

• Experience interacting directly with client stakeholders, establishing trust and credibility.

• Excellent written and verbal communication skills along with relationship management abilities.

• Proficient in managing multiple accounts and prioritizing competing tasks.

• Flourishes in a dynamic environment where processes are still being developed.

• Tackles challenges with diligence, creativity, and a solutions-oriented approach.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work arrangements to support work-life balance.