Client Services Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Ensure client satisfaction and retention by delivering exceptional customer service and maintaining operational transparency.

• Identify and oversee initiatives aimed at optimizing revenue cycle performance, enhancing financial outcomes, and fulfilling contractual obligations.

• Establish effective relationships with internal operations, leadership, clients, and vendors.

• Collaborate with client executives and operational leaders to achieve desired performance outcomes.

• Monitor key metrics and documentation to manage client satisfaction and retention effectively.

• Initiate and implement strategies to enhance client and internal profitability and performance.

• Follow up on client feedback and concerns, tracking improvement plans accordingly.

• Act as a liaison between clients and operations.

• Identify opportunities for process improvements and efficiencies that enhance customer satisfaction.

• Conduct typically monthly reviews with clients.

• Serve as an escalation point, proactively managing and resolving customer issues.

• Monitor progress and opportunities across both internal and external teams.

• Inform customers about any changes to services.

• Maintain strong relationships with key clients to drive performance and minimize attrition.

• Ensure that key customers are referenceable advocates to support sales efforts.

• Create ad hoc and scheduled operational performance reports, including insights on trends and anomalies, for presentation to assigned clients.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in business or a related field is required.

• A minimum of 5+ years of experience in physician revenue cycle management, preferably within a large medical center practice.

• Familiarity with client management and physician revenue cycle practices.

• Confident in delivering presentations to both internal and external executive leadership.

• Technical knowledge of revenue cycle technology platforms.

• Ability to translate regulatory, business environment, and technical insights into actionable plans and issue resolutions.

• Proficient in Microsoft Office Suite.

• Strong aptitude for client management.

• Excellent interpersonal skills with the ability to communicate effectively at all organizational levels.

• Exceptional problem-solving and creative skills, demonstrating sound judgment and the capability to make decisions based on accurate and timely analyses.

• High level of integrity and dependability, complemented by a strong sense of urgency and results orientation.

• Outstanding written and verbal communication skills are required.

• Willingness to travel to client sites as necessary.

• Ability to follow directions, collaborate effectively with others, and manage stress.

• Must adhere to Information Security and HIPAA policies and procedures.

• Required to use, protect, and disclose patients’ PHI only in compliance with HIPAA standards.

• Must limit access to PHI to the minimum necessary for performing assigned duties.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Professional development opportunities and training.

• Supportive work environment with a focus on work-life balance.