Client Services Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead a team of recruiters across one or multiple client accounts

• Provide exceptional client services and strive to exceed client expectations

• Establish performance standards and objectives for the team

• Evaluate progress and identify areas for performance improvement

• Coach and offer constructive feedback to team members

• Conduct individual and team meetings

• Complete performance management processes

• Build strong relationships with key stakeholders at client organizations

• Collaborate with internal Cielo teams and client leadership on onboarding new clients

• Develop metrics and analytics for recruiting, including time to fill, aging, cost per hire, satisfaction, recruiter productivity, and candidate sourcing

• Foster relationships and trust with recruiters and hiring leaders

• Oversee programs, events, and campaigns to create candidate pipelines

• Formulate strategic hiring initiatives, including outreach to passive candidates and recruitment marketing strategies

• Engage in client meetings to provide updates and share data

• Address any service delivery gaps with appropriate remediation plans

• Support the recruitment needs of clients

• Effectively utilize shared delivery resources and Cielo assets

• Manage Cielo-specific metric reports and profit & loss statements

• Promote process standardization, continuous improvement, and consistency

• Share best practices and contribute to organizational initiatives

• Offer guidance, conduct performance reviews, and facilitate the professional growth of recruiters

• Perform additional duties as required

⛳️ Requirements

• Previous experience in a results-driven talent acquisition or human resources position

• Experience in coaching peers or leading a team

• Familiarity with recruitment technologies, such as Applicant Tracking Systems (ATS) and social media platforms

• Strong skills in Microsoft Office Suite

• Bachelor’s degree in business, management, human resources, or a related field is preferred

🏝️ Benefits

• Full-time role, requiring 40 hours per week

• Option for remote work

• Confidential management of applicant information in accordance with EEO guidelines