Client Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for clients utilizing Advisory Services

• Identify client requirements and implement effective procurement strategies

• Oversee the onboarding process, account setup, and service delivery for clients

• Work collaboratively with sales, sourcing, operations, and product teams to ensure services meet client demands

• Lead initiatives to ensure timely delivery of client commitments

• Evaluate client feedback and create strategies to enhance retention and engagement

• Prepare and deliver reports concerning client activity, satisfaction, and performance indicators

• Establish and nurture long-term client relationships that foster loyalty and growth

• Ensure adherence to company policies, industry regulations, and client specifications

• Provide quarterly Market Insights and industry intelligence

• Conduct portfolio optimization and supplier due diligence

• Initiate procurement processes by managing supplier shortlists, requesting Best and Final Offers (BAFO), negotiating favorable contract terms, presenting recommendations, and executing contracts

• Contribute to company revenue and sales objectives while ensuring a polished and dependable client experience

⛳️ Requirements

• Bachelor’s degree or 8 years of equivalent experience in place of a degree required

• MBA is preferred

• 5+ years of pertinent experience

• Experience ideally in high-growth startups, solar development, development engineering, project development, sales and account management, customer success, or project management

• Direct experience within the solar and/or storage industry is preferred

• Proven track record as a generalist leader across multiple functions including Strategy, Operations, Marketing, and Product Management

• Ability to influence teams in highly collaborative environments

• Experience in strategy, analytics, product, and operations in a dynamic setting

• Strong program management capabilities

• Demonstrated experience leading comprehensive execution of projects/programs that enhanced company operations and resulted in measurable business outcomes

• First-principles thinking, with the capacity to question operational processes rather than merely executing them

• Familiarity with ERP systems such as Netsuite, SAP, or Salesforce

• Certifications in PM, CSCP, or CPSM are a plus

• Visa sponsorship is not currently available for this role

🏝️ Benefits

• Competitive equity program

• Comprehensive medical insurance

• Dental insurance coverage

• Vision insurance options

• Health insurance benefits

• Life insurance provision

• Disability insurance coverage

• Extensive wellness program

• 401(k) plan with company matching and immediate vesting

• Support for continuing education

• Assistance with professional development

• Flexible work schedules managed independently

• Self-directed time-off policies