Client Services Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the discovery of workflows to gain insights into customer processes, challenges, goals, and opportunities for enhancement.

• Design and propose future-state workflows utilizing Axuall solutions and industry best practices.

• Act as a trusted advisor and subject matter expert during customer engagements.

• Manage workflow and solution workstreams, coordinating deliverables, dependencies, and follow-ups for implementation.

• Assist customers in navigating workflow and organizational changes to foster the adoption of Axuall solutions.

• Create and implement strategies for adoption and optimization, which include training, resistance management, customer champion development, and feedback analysis.

• Evaluate utilization, adoption, workflow performance, and customer outcomes to pinpoint improvement opportunities.

• Ensure the quality and effectiveness of recommendations throughout implementation, validation, go-live, and optimization phases.

• Develop and disseminate reusable workflow patterns, playbooks, best practices, and consulting methods.

• Convey customer insights and recurring workflow challenges to Axuall to guide product enhancements and delivery methodologies.

⛳️ Requirements

• Over 5 years of experience in healthcare technology, consulting, implementation, or customer success; experience in healthcare credentialing or provider operations is highly preferred.

• Strong consulting and solution-oriented skills, capable of understanding intricate workflows and recommending feasible future-state solutions.

• Deep knowledge of the healthcare domain with the ability to cultivate expertise in Axuall products and customer workflows.

• Proven experience in guiding customers through workflow transformation, adoption, and organizational change to achieve tangible results.

• Excellent analytical, problem-solving, communication, and facilitation skills, with the capability to translate complex needs into straightforward recommendations.

• Ability to navigate uncertainty, manage priorities across multiple customer engagements, and operate with a high level of accountability.

🏝️ Benefits

• Comprehensive Health Insurance

• 401(k) with Employer Match

• Wellness Stipend

• Professional Development Reimbursement

• Work From Home Stipend

• Remote Work Flexibility

• Flexible PTO

• Paid parental leave

• Eligible for discretionary annual bonus & equity incentive plan participation upon hire

• Diversity in Tech (DiT) Employee Resource Group and impactful DEI programming