Client Services Agent

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Enroll, educate, and assist Acumen clients throughout their journey.

• Support both employers and employees during the enrollment process.

• Handle documentation and manage electronic communications efficiently.

• Conduct precise data entry across various databases.

• Establish and enhance relationships with clients and program contacts.

• Remain updated on program rules, regulations, and implementation requirements.

• Clarify program rules to both internal and external stakeholders.

• Serve as a liaison between clients and Acumen departments.

• Provide daily client support and address inquiries within contractual timelines.

• Ensure adherence to state and federal guidelines.

• Manage escalated issues involving client families and states.

• Develop strategies to enhance existing programs through marketing, education, and community outreach.

• Collaborate with internal departments to resolve issues.

• Handle varying call and email volumes effectively.

• Deliver customer service via phone and electronic communications.

• Work assigned hours and undertake additional duties as needed.

• Support the company's cybersecurity compliance by adhering to policies and procedures.

⛳️ Requirements

• Minimum of one year experience in data entry.

• Previous experience in customer service and/or client relations.

• Ability to work independently with minimal supervision.

• Strong communication skills, both verbal and written.

• Capacity to thrive in a fast-paced environment.

• Ability to manage fluctuating inbound and outbound call volumes.

• Flexible availability, including weekends, weeknights, and holidays.

• Experience with operating multiple applications simultaneously.

• Capability to prioritize and manage competing requests effectively.

• Proficiency in Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs.

• Patience, perseverance, and a strong follow-through mentality.

• Attention to detail and critical thinking abilities.

• High standard of integrity.

• Basic math skills.

• Organizational skills, time management, and task orientation.

• Ability to handle complex client situations.

• Skills to plan for and meet multiple deadlines.

• High school diploma or equivalent, with some college preferred (or equivalent work experience).

• Willingness to obtain specific state-required certifications.

• Valid driver’s license and automobile insurance, if required by the program.

• Ability to provide a secure remote workspace with high-speed internet when applicable.

• Commitment to maintaining confidentiality.

• Capability to interact respectfully with diverse clients, state entities, and colleagues.

• Ability to work effectively under stress and manage multiple assignments with deadlines.

🏝️ Benefits

• Flexible scheduling, including occasional weekends, weeknights, and holidays.

• Secure remote workspace with high-speed internet when applicable.

• Opportunity to obtain specific state-required certifications.

• Travel opportunities, including overnight ground or flight travel, if required by the program.