Bilingual Client Service Partner, Spanish

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Act as the primary resource for client HR teams, offering tailored benefits support and guidance.

• Establish trusted relationships with clients and provide outstanding customer service.

• Take ownership of and resolve escalated service issues, which include complex claims, appeals, authorizations, eligibility inquiries, and questions related to incentives.

• Collaborate with internal and external partners to ensure timely and effective results.

• Work alongside Client Service Executives, account managers, implementation teams, clinical partners, operations teams, and various cross-functional stakeholders.

• Educate employees about plan options, benefit resources, and methods to optimize healthcare benefits.

• Conduct presentations, benefit education sessions, and communications.

• Support and coordinate onsite wellness initiatives that align with client objectives.

• Promote employee participation in wellness programs and available health resources.

• Identify trends and opportunities to enhance employee experience and program performance.

• Provide strategic insights and solutions that enhance client outcomes and access to care.

⛳️ Requirements

• High School Diploma or GED - required.

• Bilingual in Spanish - required.

• At least 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a similar client-facing role - required.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms - required.

• Strong skills in relationship-building, problem-solving, communication, and presentation - required.

• Capability to manage multiple priorities independently in a fast-paced environment.

• Availability for a flexible schedule - required.

• Regular travel to Washington, DC, is required.

• A cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload when working remotely.

• Preferred: experience in building client relationships and providing consultative support.

• Preferred: experience in conducting presentations, employee education, or wellness initiatives.

• Preferred: familiarity with benefits administration systems, CRM platforms, and virtual meeting tools such as Microsoft Teams or Webex.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits starting on day one.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Option for remote/home-based work with necessary cable broadband or fiber optic internet service.