Client Service Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales to establish and maintain client relationships in the global marketplace.

• Take full ownership of service delivery and promptly address client and customer needs in a cost-effective manner.

• Formulate case-specific service strategies and tailored service solutions for plan administration.

• Prioritize tasks and deliverables to ensure timely and high-quality results.

• Engage with internal matrix partners on escalated matters related to billing, banking, eligibility, customer service, plan setup, and claim payments.

• Conduct root-cause analysis and strive for first-contact resolution.

• Participate in client meetings and offer insights into complex client and customer challenges.

• Facilitate collaboration among Cigna subject-matter experts to implement client service strategies.

• Oversee issues through to complete resolution.

• Collaborate with Sales, Underwriting, and Operations on client-specific service strategies, growth prospects, and retail approaches.

• Provide regular updates to Sales account-management teams regarding at-risk service matters.

• Monitor client health, account metrics, and performance guarantees.

• Conduct proactive service engagements concerning service scorecard and dashboard outcomes.

• Generate standard service reports for account teams and clients.

• Analyze data and trends, presenting findings to clients.

⛳️ Requirements

• Bachelor's degree preferred in business administration, business communication, marketing, or a related professional field; equivalent work experience is acceptable.

• 4+ years of experience in account management, account services, sales, or similar customer-interaction and problem-solving roles.

• Capability to interface with and influence key decision makers and clients.

• Skills in negotiation, ambiguity management, and conflict resolution.

• Strong analytical skills.

• Ability to design, monitor, and work towards measurable performance objectives.

• Preferred experience with Salesforce Service Center and Diamond.

• Proficient presentation skills with experience in delivering communications to customers and producers.

• Negotiation skills and the ability to sway both internal and external stakeholders.

• Leadership and motivational abilities in a dynamic environment.

• Willingness to travel as necessary to support client relationships and service delivery.

• For remote work, a cable broadband or fiber optic internet connection with a minimum of 10 Mbps download and 5 Mbps upload is required.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence.

• Remote work arrangement available.

• Requirement for cable broadband or fiber optic internet for home-based work.