Client Services Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address daily client inquiries via email and phone until resolution is achieved.

• Maintain accurate client records, contracts, and account information.

• Oversee the onboarding process for new clients and collect necessary information.

• Create service reports and documentation for renewals.

• Collaborate with internal teams to ensure timely fulfillment of client commitments.

• Proactively identify and escalate potential risks.

• Manage a designated portfolio of clients.

• Work towards advancement in account management.

⛳️ Requirements

• A minimum of two years' experience in client services, account administration, or customer support.

• Proficiency with a CRM or service desk software such as HubSpot, Salesforce, or Zendesk.

• Strong, professional written English communication skills when interacting with clients.

• Ability to manage multiple accounts while maintaining attention to detail.

• Reliable home internet connection and a quiet workspace for UK business hours.

• Experience with B2B or professional services clients.

• Background in renewals or contract management.

• Understanding of SLA reporting processes.

🏝️ Benefits

• Fully remote work from home.

• Guidance on equipment needs.

• Comprehensive induction process.

• Manager accessible throughout the day.

• Clearly defined client portfolio.

• Established pathway for progression into account management.