Client Service Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Set up items within the Inventory Management System and manage order entries, cancellations, or updates.

• Utilize Excel and proprietary systems to track data and generate reports.

• Oversee projects and client requests from initiation to completion.

• Serve as a liaison between warehouse operations, account management, and various internal departments.

• Develop and maintain work instructions, process documentation, and business guidelines.

• Monitor order fulfillment, inventory movements, shipping activities, and project milestones.

• Track timelines while identifying risks, delays, and possible service challenges.

• Escalate operational issues and assist in their resolution.

• Engage in status calls and project evaluations.

• Assess estimates, budgets, and scope changes to ensure accurate execution and billing.

• Produce and review reports, offering project updates, performance metrics, and status information to Account Management.

• Coordinate inventory returns and material disposition requests.

• Facilitate process improvements and suggest operational efficiencies.

• Ensure compliance with company policies, client requirements, HIPAA, GMP, GDP, and security standards.

• Provide outstanding customer service and uphold professional communication with stakeholders.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Strong organizational abilities and effective time-management skills.

• Capability to work independently in a remote setting.

• Experience in coordinating cross-functional teams across various time zones.

• Keen attention to detail along with strong analytical skills.

• Previous experience in project management and workflow coordination.

• Ability to prioritize and manage multiple projects simultaneously.

• Advanced proficiency in Microsoft Office, especially Excel, Teams, PowerPoint, and Outlook.

• Preferred experience with warehouse management systems, order management systems, or inventory platforms.

• Strong customer service focus and a professional demeanor.

• Skill to identify operational risks and appropriately escalate concerns.

• A Bachelor’s Degree in Business, Marketing, Supply Chain, Logistics, or a related field is preferred.

• 2–4 years of experience in customer service, project coordination, fulfillment operations, logistics, supply chain, or account management is preferred.

• Experience supporting U.S.-based operations remotely is preferred.

• Familiarity with warehouse, fulfillment, printing, mailing, or eCommerce environments is an advantage.

• Reliable high-speed internet connection is required.

• A dedicated home office environment is necessary.

• Ability to work during U.S. Eastern Time business hours or a designated overlapping schedule.

• Must be able to participate in video meetings and maintain consistent communication with U.S.-based teams.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible work hours and the option to work remotely.

• Opportunities for professional development and training.

• Comprehensive health benefits, including medical and dental coverage.

• Paid time off and holiday leave.

• Supportive and collaborative work environment.