Client Service Manager – Healthcare, Insurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and strategic advocate for clients throughout their journeys.

• Manage client relationships, drive successful delivery, and facilitate growth.

• Assist clients with onboarding, adoption, and renewal processes.

• Identify opportunities for upselling, cross-selling, expansion, and new use cases.

• Lead cross-functional projects, resolve issues, and champion client needs.

• Support Quarterly Business Reviews to demonstrate value and realign objectives.

• Facilitate internal solution development and assist in crafting and presenting upsell proposals.

• Collaborate with new logo pursuit specialists during solution proposal and contracting phases to ensure effective operational transitions.

• Sponsor and supervise upsell projects for timely and high-quality execution.

• Work with delivery managers to ensure accurate billing, resource allocation, and compliance.

• Foster relationships with product and IT experts concerning client impacts and offerings.

• Monitor account health and usage metrics to foresee risks and promote client retention.

• Communicate with stakeholders and influence internal priorities effectively.

• Contribute to innovative efforts that improve client experiences and drive internal innovation.

• Serve as the escalation point for issues, feedback, and troubleshooting related to contracted products and services.

⛳️ Requirements

• Bachelor’s degree with 8 years of experience or equivalent professional background.

• Strong ability to manage multiple projects simultaneously while demonstrating excellent communication skills.

• Proficient in the Microsoft Office Suite.

• Skilled at probing for information and offering suggestions to stakeholders, including customers and leaders.

• Able to anticipate and identify potential conflicts, highlight disagreements, and resolve issues effectively.

• Proactively anticipates clients’ needs by establishing credibility and building relationships.

• Capable of taking action or adjusting strategies to meet objectives.

• Possesses strong analytical, problem-solving, and decision-making abilities.

• Actively seeks, establishes, and maintains effective working relationships with colleagues and clients.

• Demonstrates persistence in achieving results, with an appropriate sense of urgency.

• Willingness to travel 20% or more as required.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive and inclusive company culture.

• Flexible work arrangements.