Client Service Director

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and enhance existing medical communication client accounts, client portfolios, and therapeutic domains.

• Meet account forecasts and recognize as well as secure new business ventures.

• Establish and nurture strong relationships with clients.

• Supervise and direct account teams to guarantee high-quality and timely deliverables.

• Spearhead strategic publication and medical communication planning initiatives.

• Develop, present, and market deliverables effectively.

• Ensure timely provision of products and services to clients.

• Create project proposals and budgets alongside internal teams.

• Evaluate major deliverables for quality assurance and alignment with client expectations.

• Keep leadership updated on critical client and project developments and concerns.

• Manage the financial aspects of client relationships, including contracts, statements of work, purchase orders, invoices, forecasting, and reporting.

• Prepare strategic, tactical, and project plans.

• Facilitate client status meetings, project kick-offs, and debrief sessions.

• Review project reports and communicate any changes in scope and costs.

• Travel for client meetings and other events as required.

• Lead, mentor, train, and coach members of the account team.

• Supervise 1–2 direct reports, including providing feedback, setting goals, and conducting performance reviews.

• Engage in client presentations, selling, and communicating Citrus’s perspective and expertise.

• Update stakeholders on project progress and identify as well as cultivate new business opportunities.

⛳️ Requirements

• Minimum of five (5) years of experience in the medical communications sector.

• Advanced knowledge of activities within medical publication accounts and medical communications strategies is required.

• Proven understanding of market dynamics, scientific information, and both clinical and preclinical data is preferred.

• Bachelor’s degree in business, life sciences, communications, or a related field.

• Exceptional time management and project management skills, including handling very large and/or multiple projects, meeting deadlines, and adhering to budgets.

• Capability to provide management direction and developmental support to direct reports; offer challenging and engaging assignments; delegate tasks to empower others; and share ownership and visibility.

• Proficiency in Microsoft Office Suite, particularly Microsoft PowerPoint, with the ability to create well-designed and effective presentations.

• Strong leadership abilities focused on account services, strategic medical communications, and business processes.

• Skills in negotiation, conflict resolution, and people management.

• Keen attention to detail and accuracy.

• Ability to pinpoint key issues and creatively and strategically navigate challenges.

• High level of integrity, confidentiality, and accountability.

• Capacity to think analytically and effectively plan, prioritize, and execute tasks.

• Expert verbal and written communication abilities.

• Exceptional presentation and persuasion skills.

• Willingness to travel as needed (<10%).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth within the company.

• Collaborative and innovative work environment.