Client Service Advocate

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Advocate for ClearStar clients through phone interactions, written communication in Salesforce CRM for Case Management, and Live Chat to deliver technology support.

• Evaluate, troubleshoot, and offer solutions to Clients, Candidates, and Internal Customers.

• Collaborate with laboratories to establish drug screening accounts.

• Improve client reporting by re-verifying and matching completed drug test results.

• Manage the coordination of drug test kits and custody and control forms directly from the manufacturer.

• Review and authorize third-party vendor invoices for accuracy and payment processing.

• Work in partnership with Sales, Implementation, and Account Management teams.

• Contribute feedback on the functionality, features, and documentation of the ClearStar platform.

• Provide training to users and conduct demonstrations.

• Update client configurations as required.

• Deliver general application training to clients via MS Teams and introduce new releases.

• Test and execute quality assurance on new system enhancements and releases before deployment.

⛳️ Requirements

• Minimum of 2 years' experience in direct customer service.

• Previous experience in a quota-driven role is highly preferred.

• Familiarity with the screening industry, FCRA, and other compliance regulations is advantageous.

• Exceptional written and verbal communication skills with a strong attention to detail.

• Demonstrated strong work ethic and a goal-oriented approach.

• Proficient analytical and problem-solving abilities.

• Ability to collaborate effectively across teams while exhibiting leadership and accountability.

• Experience in providing demonstrations via MS Teams for troubleshooting purposes.

• A dedicated home office space that is free from noise and distractions.

• Access to a secure and reliable high-speed internet connection.

• Preference for cable or fiber internet connections with a minimum of 75mbps download and 10mbps upload speeds.

🏝️ Benefits

• Paid healthcare premiums.

• Paid life insurance premiums.

• Affordable dental insurance options.

• Affordable vision insurance options.

• Employee assistance program.

• 401K matching up to 4%.

• 17 days of paid time off.

• 9 company-paid holidays.

• 2 additional days of paid time off for volunteer activities.

• Searching for Stars Employee Referral Program.

• Opportunities for learning and development.