Client Service Account Specialist

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Serve as the primary point of contact between the company and its clients on a daily basis.

• Address client inquiries, concerns, and various client-related responsibilities.

• Oversee client communication, information requests, and issues promptly and professionally.

• Aid in organizing and facilitating client meetings by collecting and formatting activity and performance metrics, crafting agendas, coordinating schedules, and updating meeting trackers and follow-up items.

• Coordinate meetings by scheduling them, performing pre-meeting audits, organizing preparation sessions, drafting meeting booklets, and acting as the final editor and proofreader.

• Record and disseminate meeting minutes and create necessary tickets based on meeting outcomes.

• Engage in internal meetings with management, team members, and staff from other departments.

• Address internal staff queries regarding clients and their accounts.

• Generate and circulate reports on client and departmental activities.

• Communicate proactively with clients and internal teams about business matters, company updates, and innovative ideas.

• Keep company personnel informed about client-related issues, concerns, and changes.

• Explore potential business opportunities with current and prospective clients and relay information to Sales, Marketing, and other teams.

• Acquire knowledge of clients’ record systems as necessary.

• Support departmental objectives and alert management and colleagues to issues that may hinder goal achievement.

• Strive to achieve optimal account solutions for both the company and the client.

• Complete special projects and tasks assigned by the manager.

• Assist with departmental evaluation activities.

• Provide support to Client Service and Business Support departments as required.

• Help train and mentor new employees.

• Enhance practices and procedures to reduce costs, improve quality, and save time.

• Keep Work Instructions current within the department and company database.

• Ensure staff activities comply with company quality standards, legal requirements, and client-specific expectations.

• Uphold professional and ethical work standards as a representative of State Collection Service.

⛳️ Requirements

• Minimum of 2 years’ experience in a business-to-business, Patient Billing, or Client-Facing role.

• Proficient in personal computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet navigation, and typing.

• Competence in creating, maintaining, analyzing, and distributing reports.

• Strong skills in building rapport and resolving problems.

• Ability to thrive in a fast-paced, deadline-driven environment.

• Excellent organizational skills.

• Capability to manage multiple tasks at once.

• Proficient in both written and verbal communication.

• Ability to present effectively to diverse audiences, including internal staff, clients, and industry professionals.

• Strong emphasis on Customer Service and deliverables with a keen attention to detail.

• Willingness to travel for client meetings and conferences.

• Remote employees must reside in the United States, specifically in one of the following states: Arizona, Nevada, Idaho, Montana, Ohio, Texas, Oklahoma, Kansas, Louisiana, Arkansas, Missouri, Illinois, Iowa, Minnesota, Wisconsin, Michigan, Indiana, Kentucky, Tennessee, Mississippi, Alabama, Georgia, Florida, North Carolina, South Carolina, Pennsylvania, Maryland, or New Mexico.

• Compliance with all FDCPA, FCRA, HIPAA, and applicable laws, as well as SCS company policies.

• Successful completion of all post-offer processing requirements.

🏝️ Benefits

• Health insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Life insurance benefits.

• Disability insurance provision.

• 401(k) plan with employer matching.

• Health Savings Account/Flexible spending accounts.

• Paid time off allowances.

• 7 paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.

• Family-friendly events.

• Wellness programs and gym reimbursement.

• All necessary equipment and technical support will be provided.