Client Relationship Representative

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Promote the company's services by visiting client locations;

• Assist merchants with the processes of verification and activation;

• Monitor and evaluate the performance of the portfolio;

• Provide face-to-face support and consultation for current customers;

• Participate in both scheduled system activities and self-initiated tasks;

• Ensure that new merchants within the designated portfolio complete their registration;

• Help existing merchants maintain active usage of services;

• Address issues by opening cases for problems that exceed their resolution capacity;

• Present product features and advantages to clients in an engaging manner;

• Travel to meet with clients and participate in industry events.

⛳️ Requirements

• A minimum of 2 years of experience in business development within a dynamic environment, ideally in a financial services institution or in the retail/hospitality (Horeca) sectors;

• Knowledge of the features and benefits of financial products/services;

• Experience with Customer Relationship Management (CRM) systems;

• Exceptional negotiation abilities;

• Strong organizational and calendar management skills;

• Resilience and the capability to manage objections effectively;

• Ability to engage with a diverse client base;

• Proficiency in computer skills and a tech-savvy mindset;

• Fluent in English.

🏝️ Benefits

• Performance incentive payments, up to 1.5 times the base annual salary, paid monthly.

• Private medical health insurance.

• 25 days of holiday plus bank holidays.

• Employee contributory pension scheme.

• Allowances for car, laptop, and mobile phone.

• Reimbursement for fuel and parking expenses.

• A diverse and multicultural work environment.