Client Relationship Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Proactively reach out and follow up with warm leads generated via the website.

• Engage in comprehensive telephone discussions to grasp the circumstances and concerns of prospective clients.

• Establish trust with individuals facing difficult or emotionally sensitive situations.

• Clarify services, engagement terms, fees, and the operational methods of the firm.

• Respond to inquiries and objections with confidence, professionalism, and empathy.

• Guide prospective clients through the onboarding process and follow up until engagement documents are finalized.

• Maintain precise CRM records and manage a well-structured pipeline.

• Collaborate with colleagues to ensure smooth progression of inquiries and provide prospective clients with timely and accurate information.

• Avoid providing legal advice, assessing case merits, or making promises regarding legal outcomes.

• Keep fees and variations within the limits authorized by the responsible lawyer.

⛳️ Requirements

• A proven track record of 3+ years in consultative sales, business development, or client relationship management with significant telephone engagement.

• Ability to conduct complex conversations instead of relying on brief, scripted sales calls.

• Demonstrable success in converting prospective customers into paying clients and meeting measurable targets.

• Exceptional emotional intelligence, active listening skills, and adaptable communication abilities.

• Confidence in managing sensitive situations with empathy and professionalism.

• Strong skills in objection handling, negotiation, and relationship building.

• A commercial mindset balanced with a genuinely client-centered approach.

• Excellent organizational skills, attention to detail, and CRM/pipeline management expertise.

• Capability to work independently and take ownership of results remotely.

• B2B sales, professional services, or similar consultative experience is a plus, though not a requirement.

🏝️ Benefits

• A flexible, remote-first working environment.

• Warm inbound inquiries rather than a traditional cold-calling setting.

• The opportunity to genuinely expand access to justice – assisting thousands of individuals in obtaining legal representation they may not otherwise afford.

• Career growth within a rapidly expanding tech-native law firm.

• An inclusive culture that celebrates diversity.

• Mentorship programs available.

• A strong emphasis on work-life balance.

• Active support for career advancement.