Client Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated clients

• Establish and nurture robust, long-term relationships with clients through proactive communication and support

• Discover opportunities to enhance IDR processes, optimize reimbursement outcomes, and improve payer negotiation tactics

• Partner with internal RCM, billing, and management teams to collect necessary documentation and information

• Convey operational performance, payer trends, and significant business issues

• Create and oversee communication and data-sharing methods between clients and affiliated entities

• Examine end-of-month reports, identify trends, and provide actionable recommendations

• Deliver performance insights, operational findings, and reimbursement opportunities to clients

• Resolve missing information and issues to guarantee billing accuracy and compliance

• Assist in the review and compilation of timesheets for management clients

• Aid in staffing and recruiting initiatives for management clients

• Manage various client accounts while balancing competing priorities and deadlines

• Cultivate collaborative, solution-oriented partnerships between clients and internal teams

⛳️ Requirements

• Bachelor’s degree in business, Healthcare Administration, or a related field is preferred

• A minimum of 3 years of experience in client management, ideally within healthcare and RCM

• At least 1 year of experience in anesthesia revenue cycle management (RCM)

• Strong organizational and communication capabilities

• Proficient in interpreting reports, spotting trends, and executing improvements

• Ability to effectively manage multiple clients and competing priorities

• Collaborative, solution-oriented approach with a keen attention to detail

• Familiarity with healthcare payer systems, billing cycles, and operational workflows is preferred

• Experience with practice or revenue cycle management systems/software is preferred

• Proven track record of relationship development and account growth is preferred

• Employees are required to maintain a professional work environment and reliable internet connectivity

• Availability during assigned clients’ standard business hours

• Work authorization validated through E-Verify and Form I-9

🏝️ Benefits

• Medical, dental, and vision coverage

• 401(k) plan with employer matching contributions

• Paid Time Off (PTO) and paid holidays

• Company-paid short-term disability coverage

• Company-paid long-term disability coverage

• Company-paid life insurance

• Ongoing training and professional development opportunities

• Career advancement opportunities within a growing organization

• Supportive remote work environment