Client Relations Specialist – Leadership Team

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact between clients and the Ascension Business Solutions teams.

• Organize and lead regular check-in meetings with clients.

• Keep clients updated on service enhancements, operational shifts, and new initiatives.

• Maintain proactive communication with clients through emails and scheduled meetings.

• Supervise the Match List and follow up on any missing RFII submissions.

• Ensure seamless onboarding transitions by collaborating with internal teams.

• Engage in Meet & Greet sessions and assist in onboarding processes between clients and assigned VAs.

• Facilitate communication between clients and assigned team members concerning performance or communication issues.

• Detect operational or service challenges and suggest practical solutions.

• Elevate unresolved issues to senior leadership with appropriate documentation and context.

• Manage ongoing client relationships to guarantee service continuity and satisfaction.

• Collect client feedback and work together on potential improvements.

• Recognize relationship risks and actively strive for resolution.

• Keep precise records of client interactions, service updates, and concerns.

• Log and update Client End of Service dates in the ABS Calendar.

• Prepare and issue Termination Notices when necessary.

• Create and circulate daily and weekly operational reports related to client accounts.

• Collaborate with Operations, Recruitment, Training, and Leadership teams.

• Coordinate internal responses to client escalations and service requests.

⛳️ Requirements

• Excellent communication, problem-solving, and organizational skills.

• Capability to act as the primary contact for client communications.

• Proficiency in proactively managing client relationships and addressing concerns.

• Ability to coordinate service updates and escalate operational issues as needed.

• Skill in scheduling and facilitating regular check-in meetings with clients.

• Competence in monitoring the Match List and following up with clients who have signed agreements but have not submitted their RFII (Role & Function Information Intake).

• Ability to manage onboarding transitions with internal teams.

• Capacity to participate in Meet & Greet sessions and assist with onboarding between clients and assigned VAs.

• Skill in mediating communication when performance or communication issues arise.

• Ability to identify operational or service issues and propose actionable solutions.

• Proficiency in maintaining accurate client documentation and operational records.

• Capability to generate and distribute daily and weekly operational reports.

• Requirement to complete the application form with a Vocaroo introduction link, updated resume, device specifications screenshot, and internet speed test result.

🏝️ Benefits

• Paid training and structured onboarding.

• Fully remote work environment.

• Company-provided laptop and noise-canceling headset.

• HMO health coverage (subject to eligibility guidelines).

• Paid Time Off (PTO).

• Performance-based annual salary increases.

• Additional bonuses available after 6 months of employment.

• Long-term employment opportunity supporting stability, growth, and professional development.