Client Relations Coordinator

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee all initial interactions with clients through various channels, including email, phone calls, and chat.

• Develop and sustain detailed client profiles in the CRM system.

• Evaluate incoming leads by analyzing client backgrounds, preferences, and needs.

• Allocate high-value and appropriate leads to Client Relations Directors.

• Provide assistance to the team throughout all phases of the deal-closing process.

• Ensure the accuracy, completeness, and proper tracking of CRM data.

• Track and analyze lead sources to enhance marketing insights and future strategies.

• Generate documents and conduct research to meet client requirements.

• Create PAC (Pricing and Availability Check) templates tailored to client needs.

• Reach out to property owners and managers to verify availability, pricing, and terms.

• Aid in developing proposals based on given guidelines.

• Submit proposals for review and approval by the Team Lead and/or Director.

• Execute other related duties as assigned by the Client Relations Director – Operations.

⛳️ Requirements

• A minimum of 3 years of dedicated experience in hotel, travel, concierge, and executive support.

• Experience with luxury or high-net-worth clients is advantageous but not mandatory.

• A Bachelor's degree is the minimum educational qualification required.

• Outstanding verbal and written communication skills in English.

• Strong proficiency in CRM systems, Google Suite, and other organizational tools.

• Ability to multitask and perform effectively under deadlines.

• Understanding of customer service principles and best practices.

• Capacity to collaborate effectively with team members.

• Strong sense of accountability and responsibility for performance and outcomes.

🏝️ Benefits

• Performance-related bonuses.

• At least 20 days of paid annual leave.

• Paid public holidays aligned with the Serbian holiday calendar.

• Paid sick leave in accordance with applicable Serbian labor regulations.

• Work equipment stipend.

• Private health insurance coverage.

• Flexible work schedule, subject to business requirements and management approval.