Client Delivery Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Prepare and distribute lead files to clients through CSV uploads, platform submissions, or pre-designed templates.

• Execute basic portal uploads and carry out administrative tasks related to fulfillment.

• Oversee lead and QA statuses, identifying errors, duplicates, or any delivery complications.

• Track delivery schedules, pacing, and deadlines; escalate any potential delays or fulfillment concerns.

• Assist with the initial setup of programs and delivery systems utilizing internal tools.

• Update records, documentation, and tracking information in Salesforce and other internal systems.

• Send and verify test leads for integrations, escalating issues for troubleshooting as needed.

• Respond promptly and professionally to internal inquiries and client requests.

• Collaborate effectively with Client Delivery Managers, Team Leads, and Channel Strategy partners.

• Engage in meetings, training sessions, and quality reviews.

• Participate in training, shadow experienced team members, and seek constructive feedback and coaching.

⛳️ Requirements

• Agile professional capable of thriving in a dynamic environment and adept at adjusting strategies to meet business needs.

• Strong organizational abilities and meticulous attention to detail.

• Exceptional written and verbal communication skills.

• Capacity to manage multiple priorities in a high-paced setting.

• Proficiency in Microsoft Office or Google Workspace, particularly Excel and Google Sheets.

• Background in customer support, operations, project coordination, or administrative tasks.

• Familiarity with Salesforce or other CRM systems.

• Experience handling spreadsheets, CSV files, or data management.

• Must possess a functional laptop/PC, internet access, and a backup connection.

• Must be authorized to work in the Philippines at the time of hiring and maintain authorization throughout employment.

• Pre-employment screening is required.

🏝️ Benefits

• Career Growth: Advance through mentorship programs, leadership academies, and opportunities to influence company culture and DEI initiatives.

• Flex Fridays: Modify your 40-hour workweek to enjoy a full or half day off on Fridays.

• Remote-First Culture: Work from the convenience of your home.

• Paid Time Off: 14 days of annual paid leave, in addition to regular Philippine government-declared holidays, plus 5 extra days after one year.

• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.

• Healthcare: Corporate HMO Plan available for all full-time PH employees after two months of tenure.

• De Minimis Allowance: Monthly rice subsidy in accordance with government regulations.

• Wellness Perks: Access to the Headspace app.

• Speaker Series Bonus: Present at the monthly speaker series and earn a bonus.